Privacy policy

Company contact information

Dynamostraße 13
68165 Mannheim
T.: +49 621 438 55-39 3
F.: +49 621 438 55-55 5

Welcome to our website. The protection of your data is very important to us. We will therefore show you how we process your personal data in the following.

Data categories; data sources

In principle, we process the personal data that you provide to us within the framework of an enquiry, a pre-contractual legal relationship, or a contractual relationship. In individual cases and insofar as this is necessary to fulfil the contract, we also process personal data that have been taken from publicly available sources (e.g. trade register, debt directories, Internet) in a manner permitted by law, or which were permissibly disclosed to us by third parties (e.g. credit agencies).
The above-mentioned data include personal data (name, date of birth, legally authorised representative), address data (address, email address, contact person), financial data (name of the account holder, IBAN, BIC), contractual data (contract duration, services purchased, cancellations), communication data (correspondence, email traffic), advertising data (advertising letters), and other comparable categories of personal data

General processing of visitor data

Using our website is generally possible without having to provide personal data.
However, please be aware that even in this case access data are also collected and stored in the server log files. The following data are stored:

  • browser type / your browser version,
  • operating system,
  • the website from which you visit us,
  • date and time of your visit,
  • your IP address.

We only evaluate this information in anonymous form to protect ourselves against attacks and to improve our services (processing of personal data in the context of balancing interests pursuant to Art. 6 para (1) f GDPR); the data are deleted thereafter. We are not able to trace the data back to you personally and they will not be merged with other data.
However, in cases of concrete indications of unlawful use, we reserve the right to evaluate the data retrospectively.

Establishment of contact

If you contact us by email or via a contact form, we will process the provided personal data to answer your enquiry. The data will be deleted after the final processing of your enquiry, insofar as there is no contractual or statutory retention obligation.

Processing of personal data after consent has been given (Art. 6 para. 1 sentence 1 a GDPR)

In individual cases, we will obtain consent from you for specific purposes, expressly identified in connection with the collection of data (e.g. enquiry via a contact form, opening a customer account, subscribing to a newsletter).
We will only process the data if you have given us the consent to do so. It may be the case that the processing of your enquiry is not possible without your consent and therefore depends on it. Data processing exclusively takes place for the purpose(s) expressly stated.
You can revoke your consent at any time, with effect for the future. The revocation has no influence on the legality of the processing up until the time of revocation.

Processing of personal data for the conclusion of a contract (Art. 6 para. 1 b GDPR)

If a contract is concluded with us, we use personal data insofar as this is necessary for the conclusion of said contract or for the implementation of pre-contractual measures. The data processing purposes comply with the specific contractual contents, which you can find in the contractual documentation.

Processing of personal data in the context of balancing interests (Art. 6 para (1) f GDPR)

We process personal data in the context of balancing interests, insofar as this is necessary for the safeguarding of our interests or the interests of third parties.
Examples of such balancing interests:

  • ensuring IT security and the integrity of our systems,
  • prevention or investigation of criminal offences,
  • enforcement of or defence against legal claims.

Use of cookies

Cookies can be used on various pages within the framework of your visit to our website. These are text files that are placed on your PC and allow, among other things, the smooth operation of our website.
We use cookies based on Art. 6 para. 1 sentence 1 f GDPR, whereby we pursue the following legitimate interests:

  • the facilitation of special functions,
  • (pseudonymised) usage analysis to optimise our website,
  • increase of the attractiveness of our website as well as user convenience,
  • improvement and needs-based design of our offer.

The use of cookies takes place in the context of so-called usage profiles. A pseudonym will be assigned to you, under which the usage data will be stored. Your IP address will only be saved in truncated form, so that it will no longer be possible to assign the usage profile to a specific person.
Most of the cookies that we use are deleted from your computer as soon as you close the browser (session cookies). Other types of cookies may remain on your computer and are used to allow us to recognise your computer, by means of the usage profile you created, when you next visit our website (permanent cookies).
Cookies that are used on our website are exclusively set by us, and not by third parties, except for the third-party cookies that are expressly mentioned in this data protection declaration. You can set your browser so that you are notified of the placement of cookies and can then decide whether you wish to accept them in individual cases, or you can accept/reject the cookies for specific cases or in general. Not accepting cookies may limit the functionality of our website.

Creating pseudonymised usage profiles for web analysis

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files stored on your computer that enable the analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. However, if IP anonymisation has been activated on this website, your IP address will be shortened by Google beforehand within member countries of the European Union or other member countries to the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases.

On behest of the operator of this website, Google will use these data to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and Internet usage to the website operator. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by means of the relevant setting of your browser software; however, we must point out that if you prevent the storage of cookies, you may not be able to use all the functions of this website in full. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google, as well as the processing of these data by Google by using the following link ( ) to download and install the available browser plugin.

You can also prevent Google Analytics from collecting data by clicking on the following link. This will set an opt-out cookie that precludes the collection of your data when you visit this site in the future:
Google Analytics deaktivieren
Please note that if you delete your cookies, the opt-out cookie will also be deleted and you may need to reactivate it.

More information about terms of use and data protection can be found here \< \> bzw. unter \< \>. Auf unserer Website wurde Google Analytics um den Code „anonymizeIp" erweitert, um IP-Adressen anonymisiert erfassen zu können (sog. IP-Masking).

Disclosure of data

We disclose data to third parties if and to the extent that we have delegated the completion of tasks to them. The disclosure of data only takes place to the extent necessary for the completion of the delegated tasks
We work with the following companies:

  • JANUS DIE WERBEMANUFAKTUR Scheerer & Rohrmann GmbH, Krügerstraße 5, 68219 Mannheim
  • Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA

The disclosure of data takes place within the framework of an order processing contract, which ensures compliance with all data protection requirements.
For payment processing in the course of the SEPA direct debit procedure, we will disclose your payment data to the financial institution responsible for debiting.
Apart from that, data disclosure exclusively takes place in the context of the provision of statutory cases, for example, in the case of a legal obligation to provide information to law enforcement authorities.

Duration of data storage

We will delete your personal data as soon as they are no longer required for the fulfilment of the contractual and legal obligations.

Personal data will be stored for at least as long as necessary to fulfil contractual obligations and to exercise contractual rights. This period may extend beyond the actual contractual period since the data may still be relevant under the period limitations after the contract has ended. Furthermore, the data can only be deleted if all tax and commercial retention periods have expired.

You can find the criteria for the storage duration of cookies in the relevant section.

Rights of data subjects

As a data subject affected by the processing of personal data, you have the following rights:

You have the right to request confirmation about whether personal data are being processed. If this is the case, you have a right to receive information about the personal data and to the information listed individually in Art. 15 GDPR.

You have the right to demand that the person responsible immediately corrects incorrect personal data relating to you and, if necessary, completes incomplete personal data (Art. 16 GDPR).

You have the right to demand that the person responsible immediately deletes personal data relating to you, provided that one of the reasons listed in Art. 17 applies, e.g. if the data are no longer required for the intended purposes (right to deletion).

You have the right to demand that the person responsible restricts the processing if one of the conditions listed in Art. 18 GDPR applies, e.g. if you have objected to the processing of data for the duration of the controller’s review.

You have the right to object to the processing of your personal data at any time, for reasons arising from your particular situation. The person responsible can then no longer processes your personal data, unless they can prove that there are compelling legitimate reasons for the processing which outweigh your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defence against legal claims (Art. 21 GDPR ).

Concerning your rights, you can always contact us via the contact options offered on our website.

The fastest and easiest way to reach us is as follows:

Right to object to direct advertising

In individual cases, we process personal data in order to conduct direct advertising. In this case, you have the right to object to the processing of your personal data for the purpose of such advertising at any time (Art. 21 GDPR).

Should you object to processing for direct advertising purposes, your personal data will no longer be processed for these purposes.

Objections can be made without any formal requirements via one of the contact options specified in this data protection declaration or in our imprint at any time.

Right to appeal

Irrespective of any other administrative or legal remedy, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates any part of the GDPR (Article 77 GDPR). You may exercise this right with a supervisory authority in the member state of your place of residence, your place of employment, or the place of the alleged violation. The competent supervisory authority in Baden-Wuerttemberg is the State Data Protection Official of Baden-Wuerttemberg.

You can find further information on the service portal of the state of Baden-Wuerttemberg under the following link:
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You can, of course, also contact us directly if you are dissatisfied or have questions regarding data protection. The fastest way to reach our internal contact for data protection is under the following contact details:

Dynamostraße 13
68165 Mannheim
T.: +49 621 438 55-39 3
F.: +49 621 438 55-55 5

Obligation to provide data

Certain personal data are required for the execution of a contractual relationship. If you do not provide us with the required data, the conclusion of a contract is usually not possible.